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Does your company pack?
We provide packing services either on the day of the move or the day before (depending on the circumstances). Good packing is essential to a good move. Here at Avalon Moving Systems we understand that in your busy schedule, you may not have the time required to fully prepare yourself for your move. By having Avalon pack for you, we take much of the time and stress out of your move. Our professional teams are experts in packing and unpacking all household goods. Your most fragile possessions will be carefully packed and crated by specialists to ensure maximum protection.

Do you charge for materials?
Quilted Moving Pads for wrapping all upholstered furniture are free of charge. We charge for any other moving materials that you request or that are used by the crew (boxes, packing paper, tape, etc.), Contact us for our packing materials price list.

Do the movers come with boxes on the truck?
Our crews come fully prepared for any circumstances that might develop. If you need boxes or other materials, we will have them available at the jobsite.

Can clothes be left in drawers?
In general, we recommend that you unload items from all bureaus, desks, dressers, etc.. Doing so will make the movers job easier and also prevent damage. For small, light dressers, leaving light clothes in the drawers should be fine (use your best judgment).

What is travel time?
In a local move, travel time is the total time it takes us to get to and from the job site(s). This may be charged as actual running time, or it may be charged as a flat time. It does not include the time to drive from your old location to your new location. (this is considered moving time.) Your Avalon Moving Systems representative will explain the applicable travel charges.

Can we help move?
For local moves which are charged by the hour, anything you do to help will usually cut down on the total time of the move. In general, it is best to be well prepared and organized for the move (packing, labeling, etc.), and then let the crew do their job efficiently on move day.

Can we ride inside the truck?
For insurance reasons we cannot transport you to your new location. We ask that you arrange for your own transportation beforehand.

Do you do hoisting?
Avalon Moving Systems is a moving company and not a hoisting specialist. For difficult hoisting jobs (pianos, etc.) you should arrange for a specialist to do the job at a time when it does not interfere with the rest of the move. We work with hoisting specialists regularly and will be glad to refer you to one if you need it.

Can you move plants?
We can move plants locally; however, we cannot guarantee their safety. In general, we recommend that you transport plants in your car if possible.

Is Avalon Moving Systems Licensed?
Avalon Moving Systems is Licensed, Bonded, Insured, Certified by the American Moving and Storage Association and proud member of the Better Business Bureau. We are a 400N Tariff Service Provider. 

Will Avalon Moving Systems Estimate the Transportation and Accessorial Charges for My Move?
You are entitled to a copy of the written estimate when your Moving Consultant prepares it. Help your Moving Consultant calculate the cost of your move by showing them every single item to be moved. Reach a clear understanding about the amount of packing and other services needed.

What do I sign, on the pick up day when I move long distance?
Avalon Moving Systems driver will provide you with documents that are as complete as possible, and with all charges clearly identified. However, as a practical matter, the driver, usually cannot give you a complete bill of lading before transporting your goods. This is both because the shipment cannot be weighed until it is in transit and because other charges for service, such as unpacking, storage-in-transit, and various destination charges, cannot be determined until the shipment reaches its destination. Therefore, the driver can require you to sign a partially complete bill of lading if it contains all relevant information except the actual shipment weight and any other information necessary to determine the final charges for all services provided. Signing the bill of lading allows you to choose the valuation option, request special services, and/or acknowledge the terms and conditions of released valuation.

Will the movers write up an inventory of my shipment when I move long distance?
Yes. Your mover will prepare an inventory of your shipment before or at the time of loading. The purpose is to make a record of the existence and condition of each item. You will retain a copy of the inventory. Your mover will keep the original.

What is the Bill of Lading?
The bill of lading is the contract between you and Avalon Moving Systems.

How will Avalon Moving Systems determine the Weight of My Shipment?
Avalon Moving Systems will weigh your shipment upon a certified scale.
Avalon Moving Systems will weigh your shipment in the city or area of pick up. The driver will weigh the truck before coming to your residence. This is called the tare weight. At the time of this first weighing, the truck may already be partially loaded with another shipment(s). This will not affect the weight of your shipment. After loading, the driver will weigh the truck again to obtain the loaded weight, called the gross weight. The net weight of your shipment is then obtained by subtracting the tare weight before loading from the gross weight.
Gross Weight less the Tare Weight Before Loading = Net Weight. 
Avalon Moving Systems will retain the original weight ticket or tickets relating to the determination of the weight of your shipment as part of its file on your shipment.

Am I protected against loss or damage?                                                                  
Under the terms of the Uniform Household Goods Bill of Lading (the receipt for your goods and part of the transportation documentation given to you by the moving company), you may choose from several different types of transit protection coverage. Contact Avalon Moving Systems for specific details regarding transit related coverage.

For additional information, click here to review the: Your Rights and Responsabilities when You Move  publication by the Federal Motor Carriers Safety Administration (FMCSA).


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