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We, at Avalon Moving Systems are always disturbed when a customer is less than completely satisfied with the shipment of their household goods. We are very sorry for any damage that may have occurred during your move.

Please contact us to request a claim form.

For shipments moving within the United States call - 1.623.847.8000

Since all damaged items are subject to inspection, please do not proceed with any repairs, and do not dispose of any damaged items and cartons. All claims must be filed in writing.

Items that cannot be moved, when moving interstate:

•  Hazardous Materials - gas cans, propane tanks, ammunition, bleach and some cleaning supplies.

•  Items That May Stain - bleach, wine and cooking oils.

•  Items Emitting Offensive Odors

•  High Value Items

•  Perishable Articles

•  Live plants

Click here for the "Your Rights and Responsibilities When You Move" publication by the FMCSA.

Avalon Moving Systems participates in a Dispute Settlement Program administered by the AMSA.

Click here for the AMSA Household Goods Dispute Settlement Program.



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